Our policy is to give quality of service and customer satisfaction the highest possible priority which in turn will ensure the continued growth and profitability of the business and job security for our staff. Compliance with the requirements of ISO9001:2015 will ensure our policy is achieved.
Our policy is supported by the following objectives:
- To conduct our business activities in a safe professional and cost effective manner which is fully in accordance with all specified requirements, including any statutory and regulatory requirements.
- To ensure there are sufficient resources and effective processes to meet the needs of the customer and the business.
- To ensure that all personnel are suitably trained and competent to ensure that our policy is delivered.
- To comply with and progressively improve our Quality Management System and the service offered to customers.
- We will establish and review quality objectives in support of the Quality Management System
This Policy Document is displayed in the main work areas to ensure awareness by all personnel, customers and other interested parties.
The Director reviews the accuracy and continued relevance of this Policy Document annually.